Shipping, Returns & Lost Orders
Shipping & Delivery Times
Depending on your choice of shipping will determine if you have tracking. Our free shipping is with mail delivery with Canada Post and the United States Postal Service (USPS) and our free letter-mail delivery does not offer tracking. Typically most orders are delivered between 7 to 12 business days. (Business days refers to Monday to Friday and does not include the day it was considered shipped).
Please keep in mind, most custom orders take 48 to 72 hours to create and then the order is ready for your choice of shipping.
Example: An order placed Thursday the 3rd might be ready to leave on the 5th (Saturday) but won’t actually leave until Monday, the 7th. Then you can expect your order 9 to 14 business days starting on the Tuesday the 8th and an estimated delivery window of Mar 18-25.
Alternatively, if you upgrade your shipping on checkout to Shipping with Tracking, you will get your order quicker and your order will get assigned a tracking number. Delivery times will vary based on your location and delivery services being offered in your area. Stinky Lockers reserves the right to select the carrier for courier but tracking numbers are assigned on all upgraded shipping orders.
Longer or Extended Delivery Times
Canada Post & USPS mail delivery does not offer a guarantee on delivery times. Throughout the year, delivery times will vary based on the volume of mail being processed. Occasionally, weather and road closures can also delay deliveries. We appreciate your patience during busy times and understand it can be frustrating waiting for your order. Plan ahead and order as early as possible so you can take advantage of free delivery. Alternatively, you do have the option of the shipping upgrade with tracking if you are running short on time.
In the event your order has taken longer than the “estimated” time, we ask for your patience. Please reach out and let us know it has not yet arrived by email to firstname.lastname@example.org. We will send you an order update along with a request to verify your mailing address along with an image of the envelope you are needing to keep an eye out for. Often times, the order will arrive in a few days.
In the unlikely event the order does not arrive. After 30 days from the date your order shipped, we will deem the shipment lost in transit and will reproduce your order and send it again. Until, 30 days have passed, we will need to wait on Canada Post or USPS for the delivery.
Replacements are sent in the event your order has not been received after 30 days from the shipping date, but any orders the customer feels have been lost in transit after 6 weeks, without communication will not be replaced or refunded. The responsibility of communicating a lost order is on the customer and assumed to have been delivered if no communication is made with Stinky Lockers.
Shipping & Returns Policy
There are no refunds on custom orders. For all other items, you may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
There are no refunds on custom orders. Stinky Locker will replace any product error as a result of spelling on our part at no cost to the customer for product replacement or shipping.